Better Customer Service in Credit for Water Utilities through Artificial Intelligence
The 31st January 2019 was an important date for the UK water sector. On this day Ofwat published its initial assessment of the PR19 business plans submitted by suppliers. Customer service, affordable bills and innovative approaches are 3 of the 4 key themes that Ofwat will use to assess the plans. So how are water companies planning to address debt management challenges and align with the key themes from Ofwat?